Frequently asked questions

Prospr helps you achieve financial, protection and health goals. With Prospr, you’re not just investing in the possibility of a healthier financial future, but also in a thoughtful approach to your life’s journey. Because your financial wellness affects more than just your wallet: it affects your future aspirations, your well-being and that of your loved ones, and your physical and mental health.

Prospr was designed to help you achieve your financial goals with the help of knowledgeable, salaried advisors.

Prospr helps you connect the dots across all your financial needs – insurance, wealth and health. Prospr connects you with a team of advisors that support you with on-demand advice, no cost and no obligation. They’re available Monday to Friday, 8 a.m. to 8 p.m. ET and Saturday, 10 a.m. to 4 p.m. ET.

Prospr advisors are ready to help whenever you have a question or need some input. They can help you find the right insurance or investments for your needs, and help you know what to expect as you apply.

A Prospr advisor can also help you build a financial roadmap unique to your situation. That gives you a customized action plan with little steps you can take right away to reach your goals.

When you use Prospr, you can plan better and live better, with the peace of mind knowing that you’ve taken the time to look after what matters. 

With Prospr, we start by recognizing that your goals are unique to you. We do an assessment of your financial position and share personalized recommendations to help you get to where you want to be. Plus, you’re backed by an entire team of licensed advisors who put your goals first. They work for you to help manage your plans and reach your goals.

Our advisors are salaried. It doesn’t cost you anything to work with a Prospr advisor. You will always get disclosure of any fees you need to pay before purchasing a product. 

Prospr is a part of Sun Life Canada.

When you use Prospr, you can expect the same level of trust and security as you would with Sun Life, whose legacy exceeds 155 years of secure service across Canada. Any insurance products purchased via Prospr are distributed through Sun Life Financial Distributors (Canada) Inc. Mutual funds are distributed through Sun Life Financial Investment Services (Canada) Inc. 

You can schedule time with an advisor through our appointment booking tool . Talk to one of our salaried advisors anytime between Monday to Friday, 8 a.m. to 8 p.m. ET and Saturday, 10 a.m. to 4 p.m. ET. You can choose between Zoom or a phone call.

There is no fee to speak with an advisor.

Currently, our advisors are equipped to help you in English, French, Mandarin, Cantonese, Arabic, Urdu, Farsi, Punjabi and Hindi.

Yes! Schedule an appointment with an advisor and they can work with you to design a solution that is best suited for you. Whether it’s life insurance, mortgage protection solutions, critical illness insurance, disability insurance, or health insurance, your advisor team is happy to help. They can also help you open a savings account like an RRSP or TFSA, and access investments.  

Through ongoing consultations, your advisor team will assess your needs with expertise and care. Then, they’ll share personalized recommendations based on your goals – and they’ll even tell you what you may not need. Once you are ready and know what you want to purchase, your advisor team will guide you through the application process. You can complete the whole application online, so you won’t have to leave your home and fill out paper forms.  

The Prospr team uses your information to create personalized recommendations for your unique situation. Your information is safe with us–it won’t be sold to other people.

For more information, please visit our Privacy Policy.